Option 1 — Delete in the app (fastest)
Open Prepethon, go to Settings → App & privacy, and choose Delete account. Confirm, and your account is removed immediately.
Option 2 — Request deletion by email
If you no longer have the app installed, email [email protected] from the email address linked to your account with the subject “Account deletion request.” We may ask you to confirm you control the address, then delete the account and confirm back to you.
What gets deleted
Deleting your account permanently removes your profile, household and family-member details, inventory, emergency plans and contacts, vault documents, subscription record, and activity history from our database.
What is not deleted: records about past payments are retained by our payment processor (Stripe) as required for financial and tax compliance, and residual copies may persist briefly in encrypted backups before they cycle out. Data stored only on your device (preferences, Kids Zone progress) is removed when you uninstall the app. See our Privacy & Data Policy for details.
Deleting some data without closing your account
You do not have to delete your whole account to remove data. Inventory items, household members, emergency plans and contacts, and vault documents can each be deleted directly in the app, and the deletion is immediate. You can also email [email protected] to ask us to delete specific data for you — the same retention notes above apply.
Active subscriptions
Deleting your account does not automatically refund a subscription period already paid. Cancel your subscription first if you want to stop future charges — in the app under Settings → Subscription, or through your payment provider’s billing portal.